Our Terms and Conditions for Wash, Dry & Fold/Iron Service1. Garment Care:


1.Garment Care:

  1. Wash-It Laundromats Pty Ltd wash all items together as per our normal wash-and-dry laundry process. If you want your colours separated, you must divide your clothes into two separate bags before you pass your laundry to us for cleaning. Note that you may request us to separate your items, but this will come at an additional cost.
  2. Wash-It Laundromats Pty Ltd will not be responsible for your laundry items bleeding, shrinking, fading, or otherwise becoming altered or becoming worn out by the normal wash-and-dry laundry process.
  3.  Wash-It Laundromats Pty Ltd will not be responsible for any damage from a garment that bleeds the first time it was washed if we were not informed that it was new.
  4.  Wash-It Laundromats Pty Ltd will not be responsible for any damage that is done to your laundry during normal washing and drying.
  5. Wash-It Laundromats Pty Ltd is not responsible for any items labelled HAND WASH ONLY, HANG DRY/DRY FLAT, DO NOT USE HEAT, DRY CLEAN ONLY, or any other “special care” instructions unless this has been specifically requested and itemised accordingly.

2. Service (Load) Washes (non-itemised) & Self-Service Wash & Dry Facilities:

  1. Please note that all items deposited under a normal service wash, or if you make use of the self-service wash & dry facilities, will be washed at 35 degrees and tumble dried at 65 degrees regardless of what the individual garments care labels may state.
  2. It is then the customer’s responsibility to ensure all garments deposited can withstand the stated method.
  3. No responsibility will be taken for any items damaged or lost when deposited as service washes as no items are checked or counted on deposit.

3. Normal Wear & Tear:

  1. Wash-It Laundromats Pty Ltd cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing.
  2. Per industry standards, the following are considered normal wear and tear:
  3. Shrinkage from repeated laundering
  4. Curtain shrinkage
  5. Colour fading
  6. Discoloration caused by hygiene or beauty products
  7. Small holes or tears
  8. Button damage
  9. Thinning of fabric

4.Damage to items:

  1. Customers will be responsible for ensuring that any items they pass to us are suitable for the Services.
  2. Furthermore, they should ensure that any pockets etc. of any items you pass to us have been checked to be empty.
  3. Wash-It Laundromats Pty Ltd are not responsible for loose items such as jewellery, watches, cash, detachable buttons, cufflinks, etc.
  4. Wash-It Laundromats Pty Ltd cannot be held responsible for damage to your garments from items left in pockets (Lipstick, Gum, Pens, Paper, etc).
  5. Care Label Instructions for Dry Cleaning Items: We exercise great care in processing your articles and use methods best suited to the nature and condition of each article. We clean in accordance with the care label instructions. In the absence of this we will not be liable if the chosen method damages your clothes.
  6. Limitations: Despite our intent to identify problem items in advance, we cannot assume responsibility for inherent weaknesses/ defects in materials that are not apparent prior to cleaning. We are not responsible for sun fading, colour loss due to non-fastness, buttons, belt buckles, wear and tear and shrinkage.
  7. Suede & Leather: Suede & leather garments are examples of materials that have inherent weaknesses or defects in the material. They are subject to natural flaws. We cannot take responsibility for colour imbalance or shrinkages.
  8. Silk: This item given the fact that it is a specialised and unique material that is easily damaged (particularly when one has tried to clean it at home) is subject to pre-inspection and a disclaimer is issued advising you of potential risk to the product. Please be sure to itemise this item and get a pre-inspection form.
  9. Stain Removal: We aim to remove all stains but, in some cases, this is not possible. The chances of stain removal are reduced if any non-professional techniques have been applied such as the use of water or soda. We treat problematic stains with great caution but sometimes to achieve results we need to use harsher techniques and chemicals. Should the need arise, we will contact you before going ahead as certain stain removals can only be done at the customer’s own risk. We may not be able to guarantee the results.
  10. Curtain Cleaning Service: Dry cleaning curtains involve movement in the processing. This can exaggerate weaknesses in your curtains - for example sun damaged linings can tear and sun damaged colours can lighten. Most curtains shrink approx. 3% in cleaning especially if cleaned for the first time or if they have interlining. Black (Block) out linings can only be accepted at owners’ risk - there is a risk of the rubberised part de-laminating. (Specialist cleaning only with its lower temperatures) Curtains with water damage are unlikely to return like new after cleaning. Water marks are usually ringed and set in with time and are not normally possible to remove.


5.   Lost items:

  1. In-store Drop Off Orders are to be checked by the customer upon collection of his items, no responsibility will be held once the items leave the shop premises. With NO Exceptions.
  2. Any lost items (pick up and delivery) must be reported within 2 business days after the order was returned to you. It needs to be reported in writing to info@wash-it-laundromats.com and include a photo or picture of the item, order number and date, and your contact details to expedite the investigation.
  3. Wash-It Laundromats Pty Ltd will investigate any complaint promptly and pay fair compensation for damage or loss due to our negligence. Lost item claims can only be paid out if the customer has furnished Wash-It Laundromats Pty Ltd with an inventory (itemised) on the date the item dropped in store and items on that inventory were lost. If an inventory is not furnished, Wash-It Laundromats Pty Ltd cannot be held responsible for any lost items.
  4. Wash-It Laundromats Pty Ltd adheres to the International Fair Trade Guide For Consumer Textiles Products for determining the amount to be paid out based on value, age, wear and tear of the item claimed.
  5. All decisions on lost items are in Wash-It Laundromats Pty Ltd sole discretion and are final.

6.   Garment Storage:

  1.  We will only store items for a maximum of 3 months.
  2. After 1 month a storage fee will become chargeable and after 3 months items will be disposed of without warning to a charity shop.


7.   Sneaker Cleaning:

  1.  Wash-It Laundromats Pty Ltd will administer any lost or damage claims on behalf of our partner in accordance with their policy that is available for review here: detailed refund policy

8.   Complaints: 

  1. If you are not satisfied with the quality of our cleaning, please contact us within 24 hours by writing to info@wash-it-laundromats.com
  2. Please include your order number, date, a description of the problem and photos if applicable to expedite the investigation.


Wash-It Laundromats Pty Ltd reserves the right to update the terms and conditions periodically.

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